- We’ve extended our returns period to 15 days
- ozsuppstarneit@gmail.com
At OZ Supps, we aim to provide you with reliable and timely delivery of your orders. Please read through our shipping policy to understand our processes and what you can expect after placing an order with us.
Once your order is placed, we typically process and dispatch it within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with your order details and an estimated delivery time frame after your order is shipped.
Please Note: During peak seasons or promotional periods, order processing times may be slightly delayed due to high order volumes.
We offer several shipping options to suit your needs. Shipping costs will be calculated at checkout based on your location and the size/weight of your order. Available shipping methods include:
Standard Shipping: Typically takes 5-7 business days after processing.
Express Shipping: Typically takes 2-3 business days after processing.
Shipping charges will be displayed at checkout and added to your total order amount.
We currently ship to all major regions across Melbourne. Unfortunately, we do not offer international shipping at this time. If you are located outside our service area and are interested in purchasing our products, please contact us for potential solutions.
Once your order has been dispatched, you will receive an email notification containing your tracking number and instructions on how to track your order. You can monitor the progress of your delivery through the provided link or directly on the carrier’s website.
Delivery times may vary depending on your location, the shipping method selected, and external factors like carrier delays. While we strive to meet the estimated delivery time, please be aware that unforeseen circumstances, such as weather conditions or customs processing (for international orders) may affect the delivery schedule.
If your shipment is significantly delayed or lost in transit, please contact us at [Insert Email Address] or [Insert Phone Number] with your order number. We will work with the shipping carrier to resolve the issue and ensure that your order reaches you as soon as possible.
If your package arrives damaged, please contact us within 48 hours of receiving your order. Include photos of the damaged product and packaging along with your order number, and we will work with you to resolve the issue. Depending on the situation, we may offer a replacement or refund.
Please ensure that the shipping address provided during checkout is accurate. OZ Supps is not responsible for shipments delivered to incorrect addresses due to errors made during the order placement process. If you notice an error in your shipping address after placing an order, please contact us as soon as possible to update the information.
We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical address for the delivery of your order.
For any questions or concerns related to shipping, please contact us at:
OZ Supps
Email: ozsuppstarneit@gmail.com
Phone: 0406 217 149
Address: 45a/380 Sayers Rd, Tarneit VIC 3029, Australia
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