- We’ve extended our returns period to 15 days
- ozsuppstarneit@gmail.com
At OZ Supps, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product, we are here to assist you with our refund and return process. Please read the following policy carefully to understand our procedures.
We accept returns for products that meet the following conditions:
Items must be returned within 30 days from the date of purchase.
The product must be in its original condition, unused, and unopened with all packaging and seals intact.
Items must be accompanied by the proof of purchase (order confirmation or receipt).
If the product has been opened, used, or damaged, we reserve the right to refuse a return.
We do not accept returns on the following items:
Products that have been opened or used.
Sale or promotional items marked as final sale.
Perishable items like supplements that have been tampered with due to health and safety concerns.
To initiate a return, please follow these steps:
Contact our customer service team at ozsuppstarneit@gmail.com or 0406 217 149 to request a return authorization.
Provide your order number, details of the product you wish to return, and the reason for the return.
Once your return is approved, you will receive instructions on how to send the product back to us.
Please note: Customers are responsible for return shipping costs unless the return is due to a defective product or error on our part.
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-4 business days.
If you have not received your refund after the stated processing time, please:
Check your bank or credit card statement.
Contact your credit card company or bank, as processing times may vary.
If you’ve completed the above steps and still haven’t received your refund, please contact us at [Insert Email].
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, contact us at [Insert Email] with details of the issue and order number. Once approved, you will be provided with instructions on how to return the defective product for an exchange.
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund at no additional cost to you. Be sure to provide your order number and photos of the damaged or incorrect item.
If you have any questions about our refund and return policy, please contact us:
OZ Supps
Email: ozsuppstarneit@gmail.com
Phone: 0406 217 149
Address: 45a/380 Sayers Rd, Tarneit VIC 3029, Australia
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